Complaints Policy

I am committed to providing the highest standard of osteopathic care. If you ever feel dissatisfied with any aspect of your experience, I welcome your feedback so I can address the issue promptly and improve our service.

1. How to Raise a Concern

I encourage you to let me know as soon as possible if something is not right. You can:

  • Speak to us directly at your next appointment.

  • Call us on +447507173786.

  • Email us at sandy@aspyrfitness.com.

I will listen to your concern carefully, treat it in confidence, and aim to resolve it quickly.

2. Our Process

  1. Acknowledgement – I will confirm receipt of your complaint within 2 working days.

  2. Investigation – I will review the details and may contact you for more information.

  3. Response – I aim to provide a full written response within 10 working days. If it will take longer, I will let you know when you can expect a reply.

  4. Resolution – I will explain any findings, apologise where appropriate, and set out any steps I will take to prevent a recurrence.

3. If You’re Not Satisfied

If you feel your complaint has not been resolved, you may contact the General Osteopathic Council (GOsC), which regulates osteopaths in the UK.

  • Website: www.osteopathy.org.uk

  • Phone: 020 7357 6655

  • Email: regulation@osteopathy.org.uk

  • Address: General Osteopathic Council, Osteopathy House, 176 Tower Bridge Road, London, SE1 3LU

The GOsC can investigate concerns relating to professional conduct, competence, or health.

4. Our Commitment

I view complaints as an opportunity to:

  • Put things right.

  • Learn and improve our service.

  • Maintain trust and transparency with all our patients.

All complaints are handled fairly, sensitively, and in confidence.